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Getting Started

Setup, first steps, and quick overviews.

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Account & Billing

Plans, payments, cancellations, and billing.

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Security & Privacy

Threats, privacy, and how we protect your data.

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Troubleshooting

Fix common issues and error states.

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Account & Billing

Can I cancel anytime?

Cancellation terms for Personal, Business, and MSP plans.

Account & Billing

How do I update my payment method?

Update the card or bank account used for your AstraLink Connect subscription.

Getting Started

How do I set up my Sentry appliance?

Step-by-step instructions for installing the Sentry appliance at your location.

Getting Started

What is AstraLink Connect?

A quick overview of AstraLink Connect, the Sentry appliance, and what it protects.

Getting Started

What is AstraLink Connect?

A quick overview of AstraLink Connect, the Sentry appliance, and what it protects.

How do I set up my Sentry appliance?

Step-by-step instructions for installing the Sentry appliance at your location.

Account & Billing

How do I update my payment method?

Update the card or bank account used for your AstraLink Connect subscription.

Can I cancel anytime?

Cancellation terms for Personal, Business, and MSP plans.

Security & Privacy

What happens if a threat is detected?

How AstraLink Connect responds when it detects a security threat on your network.

Does AstraLink store my network traffic or data?

What AstraLink Connect collects, what it does not collect, and where your data lives.

Troubleshooting

Why can't I see my device in the dashboard?

Common reasons a device may not appear in the AstraLink dashboard and how to fix them.

My internet is slow after installing AstraLink. What should I do?

How to diagnose and fix speed issues after adding the Sentry appliance.

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What can we help you find?

Pick a category

Getting Started

Account & Billing

Security & Privacy

Troubleshooting

Most-read articles

Can I cancel anytime?

How do I update my payment method?

How do I set up my Sentry appliance?

What is AstraLink Connect?

Getting Started

What is AstraLink Connect?

How do I set up my Sentry appliance?

Account & Billing

How do I update my payment method?

Can I cancel anytime?

Security & Privacy

What happens if a threat is detected?

Does AstraLink store my network traffic or data?

Troubleshooting

Why can't I see my device in the dashboard?

My internet is slow after installing AstraLink. What should I do?

Still have questions?