Terms of Service

These Terms of Service (“Terms”) govern your access to and use of AstraLink (the “Service”) provided by AstraLink Connect (“Company,” “we,” “us,” or “our”), including any related websites, applications, dashboards, and APIs (collectively, the “Platform”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1. Eligibility and Account Registration

To use the Service, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction); and
• Have the authority to accept these Terms on behalf of yourself or the entity you represent.

You may be required to create an account to access the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for:

• Maintaining the confidentiality of your login credentials; and
• All activities that occur under your account.

You must promptly notify us at support@myastralink.com of any unauthorized access or use of your account.

2. Access to the Service

Subject to these Terms and timely payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal household or business purposes during the applicable subscription term.

We may modify, suspend, or discontinue the Service (in whole or in part) with prior notice where practicable. If we make a material reduction in core functionality, you may be entitled to a pro-rated refund of prepaid fees for the affected period, as described in your order or subscription agreement.

3. Subscription, Fees, and Payment

Access to some or all features of the Service may require a paid subscription.

• Fees. You agree to pay all fees specified in the ordering process, subscription page, or separate order form, in the currency indicated.
• Billing. Unless otherwise stated, subscriptions are billed in advance on a recurring basis (e.g., monthly or annually) and renew automatically at the end of each billing period unless canceled in accordance with these Terms.
• Taxes. Fees are exclusive of all taxes, levies, or duties. You are responsible for all such amounts (excluding taxes based on our net income), which may be charged in addition to fees where required.
• Late payments. If any payment is not received when due, we may suspend or terminate your access to the Service after providing reasonable notice.

We may change our pricing or plans with reasonable advance notice, and changes will apply at the start of the next subscription term unless otherwise agreed.

4. Acceptable Use

You agree not to misuse the Service. Specifically, you must not:

• Use the Service in violation of applicable laws or regulations.
• Attempt to access, probe, or scan systems or networks without authorization.
• Interfere with or disrupt the integrity or performance of the Service or data contained therein.
• Upload, transmit, or store any content that is unlawful, harmful, defamatory, infringing, or otherwise objectionable.
• Attempt to circumvent or disable any security or access control mechanisms.
• Use the Service to send spam or unauthorized communications.
• Reverse engineer, decompile, or disassemble any part of the Service except to the extent such restriction is prohibited by law.

We reserve the right (but have no obligation) to investigate violations and to suspend or terminate access where we reasonably believe these Terms have been breached.

5. Customer Data

“Customer Data” means any data, content, logs, metrics, or other information you submit to, store in, or process through the Service, including any network telemetry, performance metrics, configuration data, or identifiers processed on your behalf.

You retain all rights, title, and interest in and to Customer Data, subject to the limited rights granted to us in these Terms.

You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, and use Customer Data solely:

• To provide, maintain, and improve the Service;
• To prevent or address technical or security issues;
• To comply with legal obligations; and
• To create aggregated and/or de-identified insights that do not identify you or any individual, which we may use for benchmarking, analytics, and Service improvement.

You are responsible for:

• Ensuring that your use of the Service and submission of Customer Data comply with applicable laws (including data protection laws); and
• Obtaining all necessary consents and authorizations to allow us to process Customer Data as described in these Terms and our Privacy Policy.

Our handling of personal data is further described in our Privacy Policy.

6. Data Security

We implement reasonable and appropriate technical and organizational measures designed to protect Customer Data against unauthorized access, use, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for configuring and using the Service in a secure manner, including managing user access, API keys, and credentials.

If required by law, we will notify you without undue delay upon becoming aware of a data breach affecting personal data processed on your behalf and will provide information reasonably available to us.

7. Third-Party Services

The Service may integrate or interoperate with third-party products, services, or platforms (e.g., internet service providers, cloud providers, collaboration tools, observability stacks, or identity providers) (“Third-Party Services”).

If you enable or use Third-Party Services with the Service:

• You authorize us to exchange relevant data with such Third-Party Services as necessary to enable the integration.
• Your use of Third-Party Services is governed solely by the terms and privacy policies of those third parties, not by these Terms.

We are not responsible for Third-Party Services, their availability, or their treatment of your data.

8. Intellectual Property

The Service, Platform, and all related software, documentation, designs, and content (excluding Customer Data) are owned by us or our licensors and are protected by intellectual property laws.

Except for the limited rights expressly granted to you in these Terms, we reserve all rights, title, and interest in and to the Service and our intellectual property.

You must not remove, alter, or obscure any proprietary notices on or in the Service.

9. Feedback

If you provide suggestions, comments, or other feedback about the Service (“Feedback”), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use and exploit such Feedback for any purpose, without obligation or compensation to you.

10. Beta Features and Trial Access

We may, from time to time, offer access to features or services identified as beta, preview, or evaluation (“Beta Features”) or provide free trial access.

Beta Features and trial access:

• Are provided for evaluation purposes only;
• May be subject to additional terms;
• Are provided “as is” without warranties; and
• May be modified or discontinued at any time without notice.

We are not liable for any impact Beta Features or trial access may have on your environment or data, except as required by applicable law.

11. Term and Termination

These Terms remain in effect while you access or use the Service.

Either you or we may terminate your subscription or account as follows:

• By you. You may cancel your subscription through your account settings or by contacting us as described in your order or on our website. Cancellation will take effect at the end of the current billing period unless otherwise stated.
• By us. We may suspend or terminate your access to the Service if you materially breach these Terms and do not cure the breach within a reasonable period after receiving notice.

Upon termination or expiration:

• Your right to access and use the Service will end;
• We may delete or anonymize Customer Data after a reasonable retention period, unless we are legally required or permitted to retain it longer; and
• Sections intended to survive (including but not limited to payment obligations, IP ownership, disclaimers, limitations of liability, and governing law) will continue in effect.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis, and we expressly disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free;
• The Service will meet your requirements or expectations; or
• Any data, metrics, or insights provided by the Service will be accurate or complete.

You are responsible for evaluating the accuracy and usefulness of outputs and for configuring alerting, thresholds, and other controls in line with your operational and compliance requirements.

13. Limitation of Liability

To the maximum extent permitted by law:

• Neither we nor our affiliates, officers, employees, or licensors will be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.
• Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees you paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim (or, if you use the Service free of charge, one hundred (100) US dollars or equivalent).

These limitations apply to all claims, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and regardless of whether any remedy set forth in these Terms has failed of its essential purpose.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless AstraLink Connect and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service;
• Customer Data (including any claim that Customer Data infringes third-party rights or violates law); or
• Your violation of these Terms or applicable law.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

15. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively in the courts located in Houston, Texas, USA, and you and we consent to the personal jurisdiction of such courts.

If you and we agree in writing to submit certain disputes to binding arbitration or another dispute resolution mechanism, such agreement will govern as to those disputes.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms and updating the “Last updated” date above, and, where required, by additional notice (such as email or in-product notification).

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

17. Miscellaneous

• Entire agreement. These Terms, together with any order forms or separate written agreements referencing these Terms, constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
• Assignment. You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
• Notices. Notices to you may be sent via email to the address associated with your account or through the Service. Notices to us should be sent to support@myastralink.com or to the postal address listed on our website.

18. Contact Us

For questions, concerns, or inquiries regarding these Terms:

Email: support@myastralink.com

AstraLink Connect 4400 Post Oak Pkwy, Suite 2360 Houston, TX 77027 United States