Privacy Policy

This Privacy Policy explains how AstraLink Connect (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with AstraLink, including any related websites, dashboards, APIs, and related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, you must discontinue use of the Service.

1. Who We Are and How to Contact Us

AstraLink Connect is the controller of personal data we collect via the Service, unless otherwise stated in a separate agreement.

• Legal entity name: AstraLink Connect
• Registered address: 4400 Post Oak Pkwy, Suite 2360, Houston, TX 77027
• Email: support@myastralink.com

If you have questions about this Policy or our privacy practices, you can contact us at support@myastralink.com.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website;
• Users who create or are provisioned with accounts on the Service; and
• Customers and their authorized users who access the Service for household or business purposes.

This Policy does not apply to:

• Third-party websites, services, or products that we do not control; or
• Customer Data where we process personal data strictly as a processor on behalf of a customer under a separate agreement (e.g., a data processing addendum). In such cases, the customer’s privacy policy governs.

3. Information We Collect

We collect the following categories of information, depending on how you interact with the Service:

3.1 Information You Provide

• Account and profile information. Name, email address, password or authentication credentials, household or organization name, role, and similar details when you register or are invited to the Service.
• Billing information. Payment method details, billing address, and tax information, collected and processed directly or via our payment providers.
• Support communications. Information you provide when contacting us for support, feedback, or other inquiries (e.g., messages, attachments, and contact details).

3.2 Information Collected Automatically

When you use the Service, we automatically collect certain technical information (“Usage Data”), such as:

• Log data. IP address, device identifiers, browser type and version, operating system, pages viewed, referring URLs, timestamps, and error codes.
• Service usage metrics. Actions you take within the Service (e.g., login events, configuration changes, device enrollment, feature usage), and performance metrics related to your use of the Service.
• Cookies and similar technologies. We use cookies, web beacons, and similar technologies to operate the Service, remember your preferences, and understand how users interact with the Service. You can control cookies through your browser settings, but disabling some cookies may affect functionality.

3.3 Network and Monitoring Data (Customer-Configured)

Depending on how you configure and use the Service, we may process additional data on your behalf, such as:

• Network metadata and telemetry (e.g., IP addresses, hostnames, ports, latency, packet loss, HTTP status codes, DNS resolution times).
• System metrics and logs generated by agents, probes, or integrations you deploy (e.g., uptime checks, synthetic tests, error logs).
• Identifiers or labels you provide (e.g., tags for sites, devices, rooms, or services).

This information is typically processed as part of Customer Data under your instructions and is governed by your agreement with us.

3.4 Information from Third Parties

We may receive information about you from:

• Identity providers and SSO. If you log in through a third-party identity provider (e.g., SSO, OAuth), we may receive your name, email, and other profile information as permitted by that provider.
• Service providers. Payment processors, analytics providers, and similar vendors may provide us with limited information needed for billing, fraud prevention, and service improvement.
• Public sources. We may supplement your information with publicly available data (e.g., company name or industry associated with your domain).

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Service. Creating and managing accounts, authenticating users, processing subscriptions and payments, enabling features, and providing customer support.
• To monitor and improve performance and reliability. Operating monitoring agents, collecting telemetry, analyzing Service performance, and troubleshooting issues.
• To personalize and improve the user experience. Tailoring features and content, improving usability, and developing new features and capabilities.
• To communicate with you. Sending administrative messages, updates about the Service, security alerts, and responses to your requests.
• To ensure security and prevent abuse. Detecting and preventing fraud, abuse, and security incidents, and enforcing our Terms of Service.
• To comply with legal obligations. Meeting our obligations under applicable laws, regulations, and legal processes, and responding to lawful requests from authorities.
• To generate aggregated and de-identified insights. Creating aggregated statistics and reports that do not identify you or any individual, which we may use for benchmarking, analytics, and improving the Service.

Where required by law (e.g., in the EU/EEA or UK), we rely on specific legal bases, such as performance of a contract, legitimate interests, legal obligations, and, where applicable, your consent.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in and maintain your session;
• Remember your preferences and settings;
• Understand how the Service is used and improve performance; and
• Measure the effectiveness of our communications and campaigns.

You can manage cookies through your browser settings. Some browsers also offer “Do Not Track” or similar settings; our response to such signals may vary based on applicable laws and evolving standards.

Where required, we will request your consent before using non-essential cookies.

6. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers. With third-party vendors who perform services for us (e.g., hosting, data storage, payment processing, customer support, analytics, email delivery). These providers are authorized to use personal data only as necessary to provide services to us and are bound by appropriate confidentiality and security obligations.
• Within your organization or household. For customers using the Service in a family, team, or organizational context, information such as your name, email, and activity may be visible to other authorized users in your account.
• Integrations and Third-Party Services. When you choose to connect the Service with Third-Party Services, we may share relevant data to enable the integration, in accordance with your configuration.
• Legal and safety. Where required by law or in good faith belief that such disclosure is reasonably necessary, we may share information with authorities, regulators, or other third parties to (i) comply with legal obligations or respond to lawful requests, (ii) protect the rights, property, or safety of you, us, or others, or (iii) investigate and prevent fraud or security incidents.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of the transaction, subject to appropriate protections.
• With your consent. We may share information for other purposes with your consent or at your direction.

We may share aggregated or de-identified data that does not reasonably identify you with third parties for analytics, research, or other purposes.

7. International Transfers

We may process and store information in countries other than the country where you are located. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by law, we implement appropriate safeguards for cross-border transfers, such as:

• Relying on adequacy decisions;
• Using standard contractual clauses; or
• Implementing other lawful transfer mechanisms.

You may contact us for more information about international transfers and the safeguards we use.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including:

• Providing and maintaining the Service;
• Meeting our contractual and legal obligations;
• Resolving disputes; and
• Enforcing our agreements.

Retention periods vary based on the type of data and context of processing. We may also retain logs and backup copies for a limited period for security, integrity, and continuity purposes.

When personal data is no longer required, we will delete or anonymize it, unless we are legally required or permitted to retain it longer. If you are a customer and want to define specific retention settings for Customer Data, you may configure them within the Service where available or contact us.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have some or all of the following rights regarding your personal data:

• Access. Request confirmation of whether we process your personal data and obtain a copy.
• Correction. Request that we correct inaccurate or incomplete personal data.
• Deletion. Request that we delete your personal data, subject to certain exceptions.
• Restriction. Request that we restrict the processing of your personal data in certain circumstances.
• Portability. Request a copy of your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller where technically feasible.
• Objection. Object to certain processing, including processing based on our legitimate interests or for direct marketing.
• Consent withdrawal. Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise these rights, contact us at support@myastralink.com. We may need to verify your identity before responding. You may also have the right to lodge a complaint with a supervisory authority in your country or region.

If we process your personal data solely on behalf of a customer (as a processor), we will direct your request to the relevant customer where appropriate.

10. Security

We implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, use, alteration, and disclosure.

These measures may include access controls, encryption in transit and at rest where appropriate, network and application monitoring, and regular security reviews.

However, no system is completely secure. You are responsible for:

• Keeping your account credentials confidential;
• Implementing appropriate security controls in your environment (e.g., endpoint security, network policies); and
• Notifying us promptly if you believe your account has been compromised.

11. Children’s Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16.

If you believe that a child has provided us with personal data in violation of this Policy, please contact us at support@myastralink.com, and we will take steps to delete such information where required by law.

12. Links to Other Websites and Services

The Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of such third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit or integrate with.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we will:

• Update the “Last updated” date at the top of this Policy; and
• Provide additional notice where required (such as via email or in-product notification).

Your continued use of the Service after the effective date of any changes means you accept the updated Policy. If you do not agree, you must stop using the Service.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@myastralink.com

AstraLink Connect 4400 Post Oak Pkwy, Suite 2360 Houston, TX 77027 United States